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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I am hoping someone out there can help.  We have a couple of the old Polycom Soundstation-2 units, and the problem we are experiencing is that we are only able to make one successful call.  But, when we try to make a second call, it fails.  It doesn't matter if it's an internal or external call.  So, to get around this issue, we have to unplug the unit, and plug it back in in order to make another call.   We have determined that this is not a DTMF or circuit issue.  Any feedback would be greatly appreciated.  Thanks!

3 REPLIES 3
HP Recommended

Hello DarrinP,

welcome to the Polycom Community.

Have you got any serial numbers at hand so we can check how old these units are?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Thanks for the reply.  The serial numbers are 12349297 and S000HBS.  I hope that helps.  Let me know if you need anything else.

 

Darrin

HP Recommended

Hello DarrinP,

The Serial provided does not seem familiar and should in my experience start with an 8 or so.

 

Simply take a photo of the labels on the bottom of the unit and attach here.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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