10-31-2016 10:52 AM
Hi, several issues on this unit that just stopped working out of nowehere about 3-4 months ago:
1) Cannot register the base to the unit. Registration failed in all attempts
2) Have the software upgrade but apparently don't have the USB cable that will connect and recognize unit with my PC. I have a USB (not from Polycom) that fit that but it didn't recognize it. Is there a "specialized" USB cord needed to take the upgrade? If so, how do I get it?
3) When i attempt to access the "System Information" it locks the unit up and provides no information. just sits highlighted and activated (like its working) but i cannot access any other buttons then...back, enter, or even home. I have to power off the unit to reset.
I'm told my warranty was over in 2009 and my serial number is: G207470526225.
Any help would be most appreciated.
10-31-2016 10:59 AM
12-20-2016 10:13 AM
welcome to the Polycom Community.
Has this unit ever worked before ?
What is the serial number of the unit?
Polycom Global Services