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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

bought the device last year, recently we've been having trouble with registration issue

"Please Wait" , "registration failed" on screen display

Tried reboot n registering with the base over 10 times, no luck

System info:

CVM: unavailable

DSP: S2W.CON.01.655

CPLD: 1.06

already contact the reseller, suggested to reboot and register it, or perhaps a software upgrade...how?

any help is appreciated.

 

3 REPLIES 3
HP Recommended

Hello Teles cope28,

welcome to the Polycom Community.

What is the serial of this device?


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Mr.Baier

 

the serial number is: 0G0A151612411

 

Thanks!

 

HP Recommended

Hello Teles cope28,

Beijing Zhizhen Communication sold this phone back in 06/07/2015 so you need to work with them on this. From our perspective it is out of warranty.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.