Reply
Occasional Visitor
Posts: 2
0

Soundstation 2w - not registered

My soundstation is old but this is my last grasp to determin whether I should replace it.

 

Originally it had a problem with "no connection" and determined that I needed to reboot both the base and the soundstation. It would not pick up on the connection.

I unplugged the base, disconnected the battery from the soundstation.

Waited 15 seconds, plugged the base in

Plugged the battery into the soundstation,  I noticed the soundstation shows "not registered". It looks like it shows boot checksum after plugging in but thats about all I can catch as it quickly returns to "not registered."

It does not allow me to get into the menu, it repeatedly goes back to "not registered." I am unable to attempt a fw update or anything else for that matter.

 

S/N: G205200004185 (base and soundstation match)

Polycom Employee & Community Manager
Posts: 13,755
0

Re: Soundstation 2w - not registered

Hello DMGTSmith

welcome to the Polycom Community.

SCANSOURCE COMMUNICATIONS sold this device back in 10/06/2005.

 

This makes the device nearly 12 years old and I assume it is defective.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 2
0

Re: Soundstation 2w - not registered

Thank you for the prompt response. It has been in service for a very long time. It looks like I will be getting a quote for a replacement.