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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

The phone works as far as calling out, but the 3 LED lights do not work. If you go to diagnostics and test them they do come on.

1 REPLY 1
HP Recommended

Hello smcnabb,

welcome to the Polycom Community.

Can you provide a few details:

 

  • Is this a used or a newly purchased brand new unit?
  • Is this in SIP or in analog mode?
  • Is this powered via PoE or via the supplied PIM?
  • In which mode would you expect any LED's to be activated and in which are they not?
  • What is the software version of the unit?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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