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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

We are doing some office moves and are taking stock of some meeting phones to be installed soon and I have 2 external mics (model 2201-00698-002-G) which dont appear to be working.

 

They are getting power as the red lights are on, but they dont appear to be doing anything else.

 

Can you tell me if there is a possible fault with these or can they only work with certain models of phones ?

 

Any help or advice ytou can give will be most appreciated.

 

Regards, George.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Georg,

 

welcome to the Polycom Community.

 

The Polycom Extension Microphone (2201-00698-002) only works with a SoundStation EX.

 

I hope this answers your query.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Hello Georg,

 

welcome to the Polycom Community.

 

The Polycom Extension Microphone (2201-00698-002) only works with a SoundStation EX.

 

I hope this answers your query.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffan,

 

Yes thats the answer I was looking for.

 

I will locate one of those models and test the mics out.

 

Thanks for your help.

 

Regards, George.

HP Recommended

Hello George,

 

I am glad that I could help.

 

You are welcome

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
moved to the correct section by the moderator
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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