• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hope someone can help me.

 

I have a Soundstation 2 and, having just removed all the landlines from the office, got a 2457-19047-001 Rev. B - Mobile Phone Device Cable to use with my mobile phone.

 

However, even though the speaker works nicely, the mics don't pick up anything, and it seems to use the mic from the mobile phone instead.  I've tried this on a blackberry and an android phone and both act the same.

 

Any suggestions?

2 REPLIES 2
HP Recommended

Hello JohnBee,

welcome to the Polycom Community.

Which side of the cable are you plugging in ?

 

iPhone or Generic and have you tried the other way ?

 

Also what Phone do you have?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks,

 

The phone is a Blackberry 9900, but I've also tried it on an HTC one M9 with the same results.

 

I've tried both the generic and iPhone plugs

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.