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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a vtx1000 that I am trying to upgrade through the phone numbers.  But the phone numbers do not answer.  I have tried multiple times and both numbers I have do not answer.  The phones numbers I have are directly from the documentation and the support pages.  Is there something else wrong?

3 REPLIES 3
HP Recommended

Hello drier,

welcome to the Polycom Community.

What country are you in and what numbers did you try?

 

How old are these VTX's and why do you want to upgrade?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
I am in the US. I tried the 866-4711-121 Number. No answer. My phone is pretty old. We want to update the software because when we call into our conference phone line the system does not recognize DTMF tones from this phone. The conference line answers when called from this phone but I can never enter my conference room number.
HP Recommended

Hello drier,

this should now be fixed.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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