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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-16-2014 01:55 PM

HP Recommended

I am using an iphone 5s and a polycom soundstation 2.  I purchased the 2457-19047-001 cable and I can hear the other people on the conference via the speaker, but the mic is not working, they can't hear me.  It seems that there are no settings, so what is the issue, what could it be?  Any help would be appreciated

 

-Derek

3 REPLIES 3

‎04-20-2014 09:43 AM

HP Recommended

Hello Derek,

welcome to the Polycom Community.

Are you sure the cable is completely housed on the iPhone end?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-24-2014 08:55 AM

HP Recommended

Same here,

 

we connect  2457-19047-001 cable to iPhone 4, but only SS2 speaker works well.  SS microphone is not working and iPhone microphone remains active after connecting the cable. The second ending for Nokia and Samsung devices works fine.

 

Chris

 

Was this reply helpful? Yes No

‎04-24-2014 01:51 PM

HP Recommended

Hello all,

welcome to the Polycom Community.

I tested this with an SSIP7000 (uses same cable) using an iPhone 5C without any cover and this worked fine for both Microphone and Speaker.

 

Other colleagues have also tested this with other iPhones.

 

Are you using any cover on the phones as the cable is obviosely working as verified by one user using the other plug for Android phones.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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