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RealPresence Trio Experimental Feature: Hybrid and Dual-Line Registration

Advisor

Re: RealPresence Trio Experimental Feature: Hybrid and Dual-Line Registration

Hi Steffen,

 

I have a few units to play with, and found the issue existed only on one unit.  Strange.

I will be factory defaulting this unit and reloading all config onto this which I expect will resolve the issue.

 

Thanks for your time.

 

Luke

 

Message 31 of 40
Occasional Visitor

Re: RealPresence Trio Experimental Feature: Hybrid and Dual-Line Registration

Hi

 

I also have the exact same issue.

My digimap is x.TL2

 

this is the log of successful call

 

0711144313|so   |3|00|[SoDigitMapElementC]: Checking 467777 (6) against x.T (0)
0711144313|so   |3|00|[SoDigitMapElementC]: x.T (0) (467777) - Delay match until time-out
0711144313|so   |3|00|[SoDigitMapC]: dial(char*) Map Element 0 (0x37c7738 - x.T - 0) declared match (4) with Line Index:2

 

After reboot it fails

 

0711144210|so   |3|00|[SoDigitMapElementC]: Checking 467777 (6) against x.T (0)
0711144210|so   |3|00|[SoDigitMapElementC]: x.T (0) (467777) - Delay match until time-out
0711144210|so   |3|00|[SoDigitMapC]: dial(char*) Map Element 0 (0x3b0d890 - x.T - 0) declared match (4) with Line Index:-1 

 

The line index is -1 after reboot

If i delete the digimap and add the same back in it works.

 

Thanks

 

Dave

Message 32 of 40
Occasional Visitor

Re: RealPresence Trio Experimental Feature: Hybrid and Dual-Line Registration

i've setup line 1 for o365 skype and line 2 for our on prem sip server 

 

it work fine and great till we plug in the trio visual plus and the sip seems just able to receive call and not able to call out :D

 

Message 33 of 40
Polycom Employee & Community Manager

Re: RealPresence Trio Experimental Feature: Hybrid and Dual-Line Registration

Hello xf86,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 34 of 40
Occasional Visitor

Re: RealPresence Trio Experimental Feature: Hybrid and Dual-Line Registration

here are my setup details 

 

UC Software Version 5.4.5.9658

 

 I've connected to the trio to the same vlan as my sip server(panasonic)

 

---------------------------

Log of failed call when Voice+ is connected and pair to the Trio

 

 

0818181914|sip  |2|00|SipCallMake 99100
0818181914|sip  |1|00|CStkCall::isCentralConferenceInvite bIsInConnectedState Check(0) bRet(0)
0818181914|sip  |2|00|new UA Client INVITE trans state 'callingTrying', timeout=0 (0x4145c588)
0818181914|sip  |1|00|[CInvite]: szDest  - 99100
0818181914|sip  |3|00|CStkCall::CreateLocalSdp  Local IP addresses used for SDP are '10.0.16.240' and '' contentCat 0
0818181914|sip  |2|00|CSdp::CreateLocalSdp nPortVideo : 50024 nContentPort :50026 m_ContentCategory :0 bLyncCall :0
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 115,pDesc = G7221/32000,pFmtp = bitrate=48000,bIsrtpmapInit = 1,bIsAudio = 1
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 99,pDesc = SIREN14/16000,pFmtp = bitrate=48000,bIsrtpmapInit = 1,bIsAudio = 1
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 9,pDesc = G722/8000,pFmtp = ,bIsrtpmapInit = 1,bIsAudio = 1
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 112,pDesc = G7221/16000,pFmtp = bitrate=24000,bIsrtpmapInit = 1,bIsAudio = 1
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 0,pDesc = PCMU/8000,pFmtp = ,bIsrtpmapInit = 1,bIsAudio = 1
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 8,pDesc = PCMA/8000,pFmtp = ,bIsrtpmapInit = 1,bIsAudio = 1
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 18,pDesc = G729/8000,pFmtp = annexb=no,bIsrtpmapInit = 1,bIsAudio = 1
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 101,pDesc = telephone-event/8000,pFmtp = ,bIsrtpmapInit = 1,bIsAudio = 1
0818181914|sip  |2|00|CSdp::CreateLocalSdp. Not a Lync call . Skipping :X-H264UC/90000
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 100,pDesc = H264/90000,pFmtp = profile-level-id=640029; packetization-mode=1; max-mbps=245760; max-fs=8196,bIsrtpmapInit = 1,bIsAudio = 0
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 109,pDesc = H264/90000,pFmtp = profile-level-id=428029; packetization-mode=1; max-mbps=245760; max-fs=8196,bIsrtpmapInit = 1,bIsAudio = 0
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 113,pDesc = H264/90000,pFmtp = profile-level-id=640029; packetization-mode=0; max-mbps=245760; max-fs=8196,bIsrtpmapInit = 1,bIsAudio = 0
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 99,pDesc = H264/90000,pFmtp = profile-level-id=428029; packetization-mode=0; max-mbps=245760; max-fs=8196,bIsrtpmapInit = 1,bIsAudio = 0
0818181914|sip  |2|00|CSdp::CreateLocalSdp. Not a Lync call . Skipping :x-data/90000
0818181914|sip  |2|00|CSdp::CreateLocalSdp. Not a Lync call . Skipping :x-ulpfecuc/90000
0818181914|sip  |2|00|CSdp::CreateLocalSdp. Not a Lync call . Skipping :X-H264UC/90000
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 100,pDesc = H264/90000,pFmtp = profile-level-id=640029; packetization-mode=1; max-mbps=245760; max-fs=8196,bIsrtpmapInit = 1,bIsAudio = 0
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 109,pDesc = H264/90000,pFmtp = profile-level-id=428029; packetization-mode=1; max-mbps=245760; max-fs=8196,bIsrtpmapInit = 1,bIsAudio = 0
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 113,pDesc = H264/90000,pFmtp = profile-level-id=640029; packetization-mode=0; max-mbps=245760; max-fs=8196,bIsrtpmapInit = 1,bIsAudio = 0
0818181914|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 99,pDesc = H264/90000,pFmtp = profile-level-id=428029; packetization-mode=0; max-mbps=245760; max-fs=8196,bIsrtpmapInit = 1,bIsAudio = 0
0818181914|sip  |2|00|CSdp::CreateLocalSdp. Not a Lync call . Skipping :x-data/90000
0818181914|sip  |2|00|CSdp::CreateLocalSdp. Not a Lync call . Skipping :x-ulpfecuc/90000
0818181914|sip  |3|00|AddIceDescription: No SDP to add
0818181914|sip  |2|00|ByPassEnable is:[0],BypassId:[],RemoteUser:[0]
0818181914|sip  |2|00|SendCommand: reqDest '10.0.16.21' isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1 
0818181914|sip  |1|00|SendCommand: isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1 
0818181914|sip  |1|00|CreateFailOverProxyList : Reg to Domain '10.0.16.21' nPort 15060, lkup 1
0818181914|sip  |1|00|CreateFailOverProxyList : For INVITE Request nPort 15060
0818181914|sip  |1|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '10.0.16.21' port 15060 returned 1 results
0818181914|sip  |1|00|doDnsListLookup(udp): result 0 '10.0.16.21' port 15060 isInBound 0
0818181914|sip  |1|00|CreateFailOverProxyList : 'UDP Only' for '10.0.16.21' port 15060 IP 0 is '10.0.16.21' on udp port 15060
0818181914|sip  |1|00|CreateFailOverProxyList : 'UDP Only' Add rest Total to Try 1
0818181914|sip  |2|00|CreateFailOverProxyList : Exit 'UDP Only' lookup with 1 IP Addresses
0818181914|sip  |2|00|CreateFailOverProxyList : IP 1 is '10.0.16.21' on udp port 15060
0818181914|sip  |1|00|CTrans:: SendCommand | this=4145c588, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
0818181914|sip  |3|00|CStkCall::NewCallState 'Dialtone'->'Proceeding' (0x0x4156f008) m_hUI(0x0x3db28c0),Control Channel(0)
0818181914|sip  |2|00|SipOnEvCallNewState 4156f008,3db28c0 2,Proceeding
0818181914|sip  |1|00|SipOnCommand: response 100,INVITE
0818181914|sip  |1|00|SipOnCommand: response 100,INVITE matches user 2 of 2 '400'
0818181914|sip  |3|00|UA Client INVITE INVITE trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x4145c588)
0818181914|sip  |2|00|CTrans:: INVITE InvTran reTrans ALREADY stopped in 'proceeding' state at retryCount 0 code 100, timeout=65 (0x4145c588)
0818181914|sip  |3|00|CStkCall::NewCallState 'Proceeding'->'Proceeding' (0x0x4156f008) m_hUI(0x0x3db28c0),Control Channel(0)
0818181914|sip  |2|00|SipOnEvCallNewState 4156f008,3db28c0 2,Proceeding
0818181914|sip  |3|00|GetRemotePartyAddress from 'To'
0818181914|sip  |3|00|CStkCall::OnEvNewDest (0x0x4156f008) new display '' user '99100' old 'From' new 'To' source
0818181914|sip  |1|00|SipOnCommand: response 407,INVITE
0818181914|sip  |1|00|SipOnCommand: response 407,INVITE matches user 2 of 2 '400'
0818181914|sip  |3|00|UA Client INVITE INVITE trans state 'proceeding'->'completed' by 407 resp 65 timeout(0x4145c588)
0818181914|sip  |3|00|407 challenge received
0818181914|sip  |2|00|new UA Client INVITE trans state 'callingTrying', timeout=0 (0x4145d9c8)
0818181914|sip  |1|00|Digest authentication
0818181914|sip  |2|00|CTrans:: SendCommand | ProxyList NOT empty.
0818181914|sip  |1|00|CTrans:: SendCommand | this=4145c588, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
0818181914|sip  |2|00|SendCommand: reqDest '10.0.16.21' isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1 
0818181914|sip  |1|00|SendCommand: isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1 
0818181914|sip  |1|00|CreateFailOverProxyList : Reg to Domain '10.0.16.21' nPort 15060, lkup 1
0818181914|sip  |1|00|CreateFailOverProxyList : For INVITE Request nPort 15060
0818181914|sip  |1|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '10.0.16.21' port 15060 returned 1 results
0818181914|sip  |1|00|doDnsListLookup(udp): result 0 '10.0.16.21' port 15060 isInBound 0
0818181914|sip  |1|00|CreateFailOverProxyList : 'UDP Only' for '10.0.16.21' port 15060 IP 0 is '10.0.16.21' on udp port 15060
0818181914|sip  |1|00|CreateFailOverProxyList : 'UDP Only' Add rest Total to Try 1
0818181914|sip  |2|00|CreateFailOverProxyList : Exit 'UDP Only' lookup with 1 IP Addresses
0818181914|sip  |2|00|CreateFailOverProxyList : IP 1 is '10.0.16.21' on udp port 15060
0818181914|sip  |1|00|CTrans:: SendCommand | this=4145d9c8, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
0818181914|sip  |1|00|SipOnCommand: response 400,INVITE
0818181914|sip  |1|00|SipOnCommand: response 400,INVITE matches user 2 of 2 '400'
0818181914|sip  |3|00|UA Client INVITE INVITE trans state 'callingTrying'->'completed' by 400 resp 65 timeout(0x4145d9c8)
0818181914|sip  |2|00|CTrans:: INVITE InvTran reTrans ALREADY stopped in 'completed' state at retryCount 0 code 400, timeout=65 (0x4145d9c8)
0818181914|sip  |2|00|CTrans:: SendCommand | ProxyList NOT empty.
0818181914|sip  |1|00|CTrans:: SendCommand | this=4145d9c8, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
0818181914|sip  |1|00|Dialog 'id025d1378' State 'Trying'->'Terminated'
0818181914|sip  |3|00|CStkCall::NewCallState 'Proceeding'->'Idle' (0x0x4156f008) m_hUI(0x0x3db28c0),Control Channel(0)

 

Message 35 of 40
Highlighted
Occasional Visitor

Re: RealPresence Trio Experimental Feature: Hybrid and Dual-Line Registration

 

 

Log of successful connected call once the Voice+ disconnected 

 

 

	113	0818181520|sip  |2|00|SipCallMake 99100
	114	0818181520|sip  |1|00|CStkCall::isCentralConferenceInvite bIsInConnectedState Check(0) bRet(0)
	115	0818181520|sip  |2|00|new UA Client INVITE trans state 'callingTrying', timeout=0 (0x4145e1e8)
	116	0818181520|sip  |1|00|[CInvite]: szDest  - 99100
	117	0818181520|sip  |3|00|CStkCall::CreateLocalSdp  Local IP addresses used for SDP are '10.0.16.240' and '' contentCat 0
	118	0818181520|sip  |2|00|CSdp::CreateLocalSdp nPortVideo : 0 nContentPort :0 m_ContentCategory :0 bLyncCall :0
	119	0818181520|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 115,pDesc = G7221/32000,pFmtp = bitrate=48000,bIsrtpmapInit = 1,bIsAudio = 1
	120	0818181520|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 99,pDesc = SIREN14/16000,pFmtp = bitrate=48000,bIsrtpmapInit = 1,bIsAudio = 1
	121	0818181520|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 9,pDesc = G722/8000,pFmtp = ,bIsrtpmapInit = 1,bIsAudio = 1
	122	0818181520|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 112,pDesc = G7221/16000,pFmtp = bitrate=24000,bIsrtpmapInit = 1,bIsAudio = 1
	123	0818181520|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 0,pDesc = PCMU/8000,pFmtp = ,bIsrtpmapInit = 1,bIsAudio = 1
	124	0818181520|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 8,pDesc = PCMA/8000,pFmtp = ,bIsrtpmapInit = 1,bIsAudio = 1
	125	0818181520|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 18,pDesc = G729/8000,pFmtp = annexb=no,bIsrtpmapInit = 1,bIsAudio = 1
	126	0818181520|sip  |3|00|g_bDropVideoFmtp = 0 CSdpValueAttributeList(nPayload = 101,pDesc = telephone-event/8000,pFmtp = ,bIsrtpmapInit = 1,bIsAudio = 1
	127	0818181520|sip  |3|00|AddIceDescription: No SDP to add
	128	0818181520|sip  |2|00|ByPassEnable is:[0],BypassId:[],RemoteUser:[0]
	129	0818181520|sip  |2|00|SendCommand: reqDest '10.0.16.21' isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1 
	130	0818181520|sip  |1|00|SendCommand: isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1 
	131	0818181520|sip  |1|00|CreateFailOverProxyList : Reg to Domain '10.0.16.21' nPort 15060, lkup 1
	132	0818181520|sip  |1|00|CreateFailOverProxyList : For INVITE Request nPort 15060
	133	0818181520|sip  |1|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '10.0.16.21' port 15060 returned 1 results
	134	0818181520|sip  |1|00|doDnsListLookup(udp): result 0 '10.0.16.21' port 15060 isInBound 0
	135	0818181520|sip  |1|00|CreateFailOverProxyList : 'UDP Only' for '10.0.16.21' port 15060 IP 0 is '10.0.16.21' on udp port 15060
	136	0818181520|sip  |1|00|CreateFailOverProxyList : 'UDP Only' Add rest Total to Try 1
	137	0818181520|sip  |2|00|CreateFailOverProxyList : Exit 'UDP Only' lookup with 1 IP Addresses
	138	0818181520|sip  |2|00|CreateFailOverProxyList : IP 1 is '10.0.16.21' on udp port 15060
	139	0818181520|sip  |1|00|CTrans:: SendCommand | this=4145e1e8, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
	140	0818181520|sip  |3|00|CStkCall::NewCallState 'Dialtone'->'Proceeding' (0x0x4156f008) m_hUI(0x0x3dc60e0),Control Channel(0)
	141	0818181520|sip  |2|00|SipOnEvCallNewState 4156f008,3dc60e0 2,Proceeding
	142	0818181520|sip  |1|00|SipOnCommand: response 100,INVITE
	143	0818181520|sip  |1|00|SipOnCommand: response 100,INVITE matches user 2 of 2 '400'
	144	0818181520|sip  |3|00|UA Client INVITE INVITE trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x4145e1e8)
	145	0818181520|sip  |2|00|CTrans:: INVITE InvTran reTrans ALREADY stopped in 'proceeding' state at retryCount 0 code 100, timeout=65 (0x4145e1e8)
	146	0818181520|sip  |3|00|CStkCall::NewCallState 'Proceeding'->'Proceeding' (0x0x4156f008) m_hUI(0x0x3dc60e0),Control Channel(0)
	147	0818181520|sip  |2|00|SipOnEvCallNewState 4156f008,3dc60e0 2,Proceeding
	148	0818181520|sip  |3|00|GetRemotePartyAddress from 'To'
	149	0818181520|sip  |3|00|CStkCall::OnEvNewDest (0x0x4156f008) new display '' user '99100' old 'From' new 'To' source
	150	0818181520|sip  |1|00|SipOnCommand: response 407,INVITE
	151	0818181520|sip  |1|00|SipOnCommand: response 407,INVITE matches user 2 of 2 '400'
	152	0818181520|sip  |3|00|UA Client INVITE INVITE trans state 'proceeding'->'completed' by 407 resp 65 timeout(0x4145e1e8)
	153	0818181520|sip  |3|00|407 challenge received
	154	0818181520|sip  |2|00|new UA Client INVITE trans state 'callingTrying', timeout=0 (0x4145f988)
	155	0818181520|sip  |1|00|Digest authentication
	156	0818181520|sip  |2|00|CTrans:: SendCommand | ProxyList NOT empty.
	157	0818181520|sip  |1|00|CTrans:: SendCommand | this=4145e1e8, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
	158	0818181520|sip  |2|00|SendCommand: reqDest '10.0.16.21' isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1 
	159	0818181520|sip  |1|00|SendCommand: isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1 
	160	0818181520|sip  |1|00|CreateFailOverProxyList : Reg to Domain '10.0.16.21' nPort 15060, lkup 1
	161	0818181520|sip  |1|00|CreateFailOverProxyList : For INVITE Request nPort 15060
	162	0818181520|sip  |1|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '10.0.16.21' port 15060 returned 1 results
	163	0818181520|sip  |1|00|doDnsListLookup(udp): result 0 '10.0.16.21' port 15060 isInBound 0
	164	0818181520|sip  |1|00|CreateFailOverProxyList : 'UDP Only' for '10.0.16.21' port 15060 IP 0 is '10.0.16.21' on udp port 15060
	165	0818181520|sip  |1|00|CreateFailOverProxyList : 'UDP Only' Add rest Total to Try 1
	166	0818181520|sip  |2|00|CreateFailOverProxyList : Exit 'UDP Only' lookup with 1 IP Addresses
	167	0818181520|sip  |2|00|CreateFailOverProxyList : IP 1 is '10.0.16.21' on udp port 15060
	168	0818181520|sip  |1|00|CTrans:: SendCommand | this=4145f988, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
	169	0818181520|sip  |2|00|CTrans::InitRetrans for UA Client INVITE INVITE state 'callingTrying' Server 1 of 1 (0x4145f988)
	170	0818181520|sip  |1|00|SipOnCommand: response 100,INVITE
	171	0818181520|sip  |1|00|SipOnCommand: response 100,INVITE matches user 2 of 2 '400'
	172	0818181520|sip  |3|00|UA Client INVITE INVITE trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x4145f988)
	173	0818181520|sip  |2|00|CTrans:: INVITE InvTran reTrans ALREADY stopped in 'proceeding' state at retryCount 1 code 100, timeout=65 (0x4145f988)
	174	0818181520|sip  |3|00|CStkCall::NewCallState 'Proceeding'->'Proceeding' (0x0x4156f008) m_hUI(0x0x3dc60e0),Control Channel(0)
	175	0818181520|sip  |2|00|SipOnEvCallNewState 4156f008,3dc60e0 2,Proceeding
	176	0818181520|sip  |3|00|GetRemotePartyAddress from 'To'
	177	0818181520|sip  |3|00|CStkCall::OnEvNewDest Unchanged display '' user '99100'
	178	0818181521|sip  |1|00|SipOnCommand: response 200,INVITE
	179	0818181521|sip  |1|00|SipOnCommand: response 200,INVITE matches user 2 of 2 '400'
	180	0818181521|sip  |3|00|CStkDialog::CreateRouteSet: transport set to Target URI 'UDP'
	181	0818181521|sip  |3|00|UA Client INVITE INVITE trans state 'proceeding'->'terminated' by 200 resp 0 timeout(0x4145f988)
	182	0818181521|sip  |2|00|SendCommand: reqDest '10.0.16.21' isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1 
	183	0818181521|sip  |1|00|SendCommand: isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1 
	184	0818181521|sip  |1|00|CreateFailOverProxyList : Reg to Domain '10.0.16.21' nPort 15060, lkup 1
	185	0818181521|sip  |1|00|CreateFailOverProxyList : For ACK Request nPort 15060
	186	0818181521|sip  |1|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '10.0.16.21' port 15060 returned 1 results
	187	0818181521|sip  |1|00|doDnsListLookup(udp): result 0 '10.0.16.21' port 15060 isInBound 0
	188	0818181521|sip  |1|00|CreateFailOverProxyList : 'UDP Only' for '10.0.16.21' port 15060 IP 0 is '10.0.16.21' on udp port 15060
	189	0818181521|sip  |2|00|CreateFailOverProxyList : Exit 'UDP Only' lookup with 1 IP Addresses
	190	0818181521|sip  |2|00|CreateFailOverProxyList : IP 1 is '10.0.16.21' on udp port 15060
	191	0818181521|sip  |1|00|CTrans:: SendCommand | this=4145f988, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
	192	0818181521|net  |4|00|rtosNetwork: netwTask() - Can't find associated CCB. MessagesMissed:1
	193	0818181521|sip  |1|00|[MS-CALL-PARK]: NO PARK OPTION for 0x0x4156f008
	194	0818181521|sip  |2|00|[CStateReInviteServer::OnEvResponse] CStkCall::m_bIsICESDPReceived 0
	195	0818181521|sip  |2|00|CStateInviteClient::OnEvResponse Normal case
	196	0818181521|sip  |3|00|CStkCall::RemoteSdpAnswer(1) -> ReportCodec( 1)
	197	0818181521|sip  |2|00|CStkCall::ReportCodec: held set to false 
	198	0818181521|sip  |3|00|SipOnEvNewCodec payload TX   0 RX   0 name PCMU/8000 12372,50002 ptime=20,dir 2 index 0 lastCodec 1 callWithVideo 0 bandwidth -1, label 0
	199	0818181521|sip  |3|00|SipOnEvNewCodec payload TX 101 RX 101 name telephone-event/8000 12372,50002 ptime=0,dir 2 index 0 lastCodec 1 callWithVideo 0 bandwidth -1, label 0
	200	0818181521|sip  |3|00|CStkCall::ReportCodec: call state 'Proceeding' exit with held 0 (0x0x4156f008)
	201	0818181521|sip  |1|00|Dialog 'id002b32e1' State 'Trying'->'Confirmed'
	202	0818181521|sip  |3|00|CStkCall::NewCallState 'Proceeding'->'Connected' (0x0x4156f008) m_hUI(0x0x3dc60e0),Control Channel(0)
	203	0818181521|sip  |2|00|SipOnEvCallNewState 4156f008,3dc60e0 4,Connected
	204	0818181521|sip  |2|00|SipOnEvRtcpFBNegotiated 0
	205	0818181521|sip  |3|00|SipOnEvCallNewState  pStkCall->m_bIsRTCFBReceived= 0 
	206	0818181521|sip  |3|00|GetRemotePartyAddress from 'P-Asserted-Identity'
	207	0818181521|sip  |3|00|CStkCall::OnEvNewDest (0x0x4156f008) new display '' user '9100' old 'To' new 'P-Asserted-Identity' source
	208	0818181521|sip  |2|00|[CBAStkIntf::publishDialogUpdate()] publish dialog for call(4156f008)
	209	0818181521|sip  |2|00|CBossUserOper::publishDialog - bossUri(400@) ; m_bisBossCall(0); pCall(4156f008)
	210	0818181521|sip  |3|00|SipCallMute 4156f008,3dc60e0,4156f008, mute 0, sendUpdate 1
	211	0818181521|sip  |3|00|CStkCall::callMute call(0x4156f008) pCccp(0x0) mute 0 sendUpdate 1
	212	0818181521|sip  |1|00|Client State finished SERVICE (0x364c5f8)
	213	0818181525|sip  |1|00|Client State finished ACK (0x364ab2c)
	214	0818181525|sip  |1|00|Client State finished REGISTER (0x364af00)
	215	0818181526|sip  |1|00|Client State finished ACK (0x364ab2c)
	216	0818181526|sip  |3|00|SipCallDrop 0x4156f008, 0x3dc60e0 reason 4
	217	0818181526|sip  |3|00|CStkCall::Drop(reason = 4) (0x0x4156f008)
	218	0818181526|sip  |2|00|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x41453968)
	219	0818181526|sip  |2|00|SendCommand: reqDest '10.0.16.21' isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1 
	220	0818181526|sip  |1|00|SendCommand: isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1 
	221	0818181526|sip  |1|00|CreateFailOverProxyList : Reg to Domain '10.0.16.21' nPort 15060, lkup 1
	222	0818181526|sip  |1|00|CreateFailOverProxyList : For BYE Request nPort 15060
	223	0818181526|sip  |1|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '10.0.16.21' port 15060 returned 1 results
	224	0818181526|sip  |1|00|doDnsListLookup(udp): result 0 '10.0.16.21' port 15060 isInBound 0
	225	0818181526|sip  |1|00|CreateFailOverProxyList : 'UDP Only' for '10.0.16.21' port 15060 IP 0 is '10.0.16.21' on udp port 15060
	226	0818181526|sip  |2|00|CreateFailOverProxyList : Exit 'UDP Only' lookup with 1 IP Addresses
	227	0818181526|sip  |2|00|CreateFailOverProxyList : IP 1 is '10.0.16.21' on udp port 15060
	228	0818181526|sip  |1|00|CTrans:: SendCommand | this=41453968, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
	229	0818181526|sip  |1|00|Dialog 'id002b32e1' State 'Confirmed'->'Terminated'
	230	0818181526|sip  |3|00|CUser::HasNoCallCallInState for User 400,Index 1, total calls 1 state 'SubscribeDialogBla' rc 0 of type Not Applicable
	231	0818181526|sip  |3|00|CStkCall::NewCallState 'Connected'->'Idle' (0x0x4156f008) m_hUI(0x0x3dc60e0),Control Channel(0)
	232	0818181526|sip  |2|00|SipOnEvCallNewState 4156f008,3dc60e0 10,Idle
	233	0818181526|sip  |2|00|[CBAStkIntf::publishDialogUpdate()] publish dialog for call(4156f008)
	234	0818181526|sip  |2|00|CBossUserOper::publishDialog - bossUri(400@) ; m_bisBossCall(0); pCall(4156f008)
	235	0818181526|sip  |1|00|SipOnCommand: response 200,BYE
	236	0818181526|sip  |1|00|SipOnCommand: response 200,BYE matches user 2 of 2 '400'
	237	0818181526|sip  |3|00|UA Client Non-INVITE BYE trans state 'callingTrying'->'completed' by 200 resp 10 timeout(0x41453968)

 

Message 36 of 40
Occasional Visitor

Re: RealPresence Trio Experimental Feature: Hybrid and Dual-Line Registration

have finally found the solution :) 

 

just need to set the default call mode as Audio instead of Video 

Just when call using skype for business we need to manually turn on the video

Message 37 of 40
Occasional Advisor

Re: RealPresence Trio Experimental Feature: Hybrid and Dual-Line Registration

Dear xf86,

 

I changed a default mode from video to audio and now everything work well! Many thanks for your advice.

Runstuk

Message 38 of 40
Occasional Advisor

Re: RealPresence Trio Experimental Feature: Hybrid and Dual-Line Registration

Dear All,

I have another issue with Trio 8800. Already I have two lines (1 Line SfB, 2 Lines SIP). Everything work, but I dont know how I can add new "sip" contact. Normal Name and phone number. Now is possible add only SfB account. Did you solve it anybody? Thank you for your reply. Jiri

UC Software Version     5.5.2.11338

Message 39 of 40
Polycom Employee & Community Manager

Re: RealPresence Trio Experimental Feature: Hybrid and Dual-Line Registration

Hello Jiri,

 

the Hybrid line feature is now GA so I close this post and you will need to post your feature unrelated question in the normal section.

 

Best Regards

 

Steffen Baier

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If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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Message 40 of 40