12-17-2015 05:32 PM - edited 12-18-2015 05:02 PM
Real Access just displays what we pull from the RPRM and the DMA. So effectively configuring the endpoints on the RPRM plays a major role in the ASSET in RealAccess.
Tips for Optimal Reporting
Configure your SIP URI correctly on the RPRM for Sip calls.
Configure the Site Topology with SiteNames to have a Detailed report.
Make sure Serial Numbers of endpoints are acounted for.