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Polycom Employee & Moderator
Posts: 36
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RealAccess - Best Practices

[ Edited ]

Here is the How to of RealAccess

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Polycom Employee & Moderator
Posts: 36
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Best Practises for Using RealAccess

[ Edited ]

Real Access just displays what we pull from the RPRM and the DMA.  So effectively configuring the endpoints on the RPRM plays a major role in the ASSET in RealAccess.

 

Tips for Optimal Reporting

 

Configure your SIP URI correctly on the RPRM for Sip calls.

Configure the Site Topology with SiteNames to have a  Detailed report. 

Make sure Serial Numbers of endpoints  are acounted for.