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Audio Issue when sharing video content-RPDesktop/RPMobile 3.5.1

Hi everybody.

 

I'd like to know th reason why when I share content, directly video content, the far-end can view the video but can not listen the audio included in the video.

 

I've tried with video in my pc/laptop or video from internet and always happens the same.

 

¿Is there any missconfiguration?

 

I use RPDesktop/RPMobile in Managed Mode (with DMA 7000 v6.3.1_P2_Build_212636 / Resource Manager v9.0.1_12) and till now, I can't make it.

 

Please somebody help me or give me some advice, cause I need to solve this issue as soon a possible to provide a better experience to my customers.

 

Faithfuly.