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[FAQ] Polycom® RealPresence® Mobile frequently asked questions

[ Edited ]

Jan 30, 2013 Question: What Tablets or Phones are supported using Polycom® RealPresence® Mobile?

Answer: All currently supported devices are listed within the appropriate release notes => here <=

 

Jan 30, 2013 Question: What operating system is supported Polycom® RealPresence® Mobile?

Answer: Currently only the Android and iOS operating systems that are listed within the appropriate release notes => here <= are supported.

 

Jan 30, 2013 Question: My tablet is on the supported Android Hardware Platform list but I am unable to install the application from Google Play

Answer: Please post your system details => here <=

 

Apr 03, 2013 Question: Where can I download the Software from if my tablet is not a supported Android Hardware Platform ?

Answer: Please check this post => here <=

 

Apr 03, 2013 Question: My tablet is not a supported Android Hardware Platform and I have installed this and want to provide some feedback

Answer: Please post your system details => here <=

 

Jan 30, 2013 Question: What is the difference between the Standalone mode and the Provisioned mode?

Answer: The differences between the two different modes are listed as the Feature Overview within the appropriate release notes => here <=

 

Jan 30, 2013 Question: What is the Provisioned mode?

Answer: This requires either a Polycom CMA® System or a RealPresence Resource Manager System

 

Example:

 

RPM_Deployment.png

 

Feb 15, 2013 Question: Can I find out more details on a Provisioned deployment?

Answer: Have a look at the Polycom Unified Communications Deployment Guide for Polycom® RealPresence® Mobile Systems in H.323 Environments which can be found => here <=

 

Feb 01, 2013 Question: Is there a way I can make a test call to a Polycom site?

Answer: Have a look at this post => here <=

 

Feb 01, 2013 Question: Are there specific Ports in my firewall that I need to open in order to utilize RealPresence® Mobile?

Answer: Please check the relevant release notes for your device under the section “Inbound and Outbound Ports” => here <=

 

Feb 06, 2013 Question: Why am I being asked for a Username and Password after installing the App?

Answer: The Username & Password is required in order to use the provisioned mode. The differences and limitations between the different modes are listed as the Feature Overview within the appropriate release notes => here <=

 

Feb 05, 2014 Question: What is SmartPairing™?

Answer: Polycom SmartPairing™ technology wirelessly connects Apple iPad and Android tablets to Polycom video collaboration systems, letting users control video meetings right from their personal device. New Content sharing capabilities enhance user abilities to share virtually anything from their iPad to conference participants. More details can be found => here <=

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.