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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Jan 30, 2013 Question: What Tablets or Phones are supported using Poly® RealPresence® Mobile?

Answer: All currently supported devices are listed within the appropriate release notes => here <=

 

Jan 30, 2013 Question: What operating system is supported Poly® RealPresence® Mobile?

Answer: Currently only the Android and iOS operating systems that are listed within the appropriate release notes => here <= are supported.

 

Jan 30, 2013 Question: My tablet is on the supported Android Hardware Platform list but I am unable to install the application from Google Play

Answer: Please post your system details => here <=

 

Apr 03, 2013 Question: Where can I download the Software from if my tablet is not a supported Android Hardware Platform ?

Answer: Please check this post => here <=

 

Apr 03, 2013 Question: My tablet is not a supported Android Hardware Platform and I have installed this and want to provide some feedback

Answer: Please post your system details => here <=

 

Jan 30, 2013 Question: What is the difference between the Standalone mode and the Provisioned mode?

Answer: The differences between the two different modes are listed as the Feature Overview within the appropriate release notes => here <=

 

Jan 30, 2013 Question: What is the Provisioned mode?

Answer: This requires either a Poly RealPresence Resource Manager System or Clariti Manager

 

Example:

 

image

 

Feb 15, 2013 Question: Can I find out more details on a Provisioned deployment?

Answer: Have a look at the Poly Unified Communications Deployment Guide for Poly® RealPresence® Mobile Systems in H.323 Environments which can be found => here <=

 

Feb 01, 2013 Question: Is there a way I can make a test call to a Poly site?

Answer: Have a look at this post => here <=

 

Feb 01, 2013 Question: Are there specific Ports in my firewall that I need to open in order to utilize RealPresence® Mobile?

Answer: Please check the relevant release notes for your device under the section “Inbound and Outbound Ports” => here <=

 

Feb 06, 2013 Question: Why am I being asked for a Username and Password after installing the App?

Answer: The Username & Password is required in order to use the provisioned mode. The differences and limitations between the different modes are listed as the Feature Overview within the appropriate release notes => here <=

 

Feb 05, 2014 Question: What is SmartPairing™?

Answer: Poly SmartPairing™ technology wirelessly connects Apple iPad and Android tablets to Poly video collaboration systems, letting users control video meetings right from their personal devices. New Content sharing capabilities enhance user abilities to share virtually anything from their iPad to conference participants. More details can be found => here <=

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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