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Occasional Contributor
Posts: 3
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How to connect to our VMR with iPad?

Hi there,

 

Seems like the room isn't working via iPad connection. Firstly if you visit the URL of the room the site isn't very good at saying 'hey you need to download this app, please click this link' or 'join the room if you have the app installed' but I figured I needed the real prescence app but inside the app if I try all the SIP and H.323 addresses it doesn't connect. I get a bit of action if I enable the SIP setting and dial the SIP addres it ocnnects me to a black screen but not the room.

 

Web browser and actual codec joining method works fine.

 

Kind regards,

 

Ed

Polycom Employee & Community Manager
Posts: 13,098
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Re: How to connect to our VMR with iPad?

Hello greenkomodo,

welcome back to the Polycom Community.

What room or URL are you connecting to?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Occasional Contributor
Posts: 3
0

Re: How to connect to our VMR with iPad?

Just the URL that was given to me which seems more appriopriate for desktop browsers.