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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi there,

 

Seems like the room isn't working via iPad connection. Firstly if you visit the URL of the room the site isn't very good at saying 'hey you need to download this app, please click this link' or 'join the room if you have the app installed' but I figured I needed the real prescence app but inside the app if I try all the SIP and H.323 addresses it doesn't connect. I get a bit of action if I enable the SIP setting and dial the SIP addres it ocnnects me to a black screen but not the room.

 

Web browser and actual codec joining method works fine.

 

Kind regards,

 

Ed

2 REPLIES 2
HP Recommended

Hello greenkomodo,

welcome back to the Polycom Community.

What room or URL are you connecting to?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Just the URL that was given to me which seems more appriopriate for desktop browsers.

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