01-25-2012 07:21 AM
Sounds like you are behind a firewall that is doing its job and blocking incoming traffic. See this page on our website for Network information.
02-29-2012 04:21 AM
Has it been resolved?
We have Polycom HDX7000 soft ver. 18.104.22.168 17001
We can connect iPad and send video audio. Cannot receive Video.
We are not behind firewall and not NATed - on a public IP.
Can someone help?
02-29-2012 06:13 AM
Try connecting to one of our public Polycom test sites 22.214.171.124, 126.96.36.199, 188.8.131.52 We keep a video running so you should see and hear the farend.
I use these frequently for testing my iPad.
Also be sure Diagnostic mode (basic mode) is not turned on in the HDX. Also be sure H.264 is not being blocked anywhere in the network.