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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

 

I have download the Polycom RealPresence version 3.0.1-41989 on my iPhone.

 

I am using the office Wireless Lan which is behind a Checkpoint firewall.

 

The audi works fine when connecting to a polycom test site but I get no video.

 

I have been through many forums but have got no answer to this problem.

 

Has anyone found the solution  ?

 

 

 

 

 

 

1 REPLY 1
HP Recommended

Hello jay001,

welcome to the Polycom Community.

The RPM Release Notes on our support page => here <= do list all the relevant ports and protocols that need to be setup on your firewall.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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