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Polycom CMA 5000 - iPad connectivi ty
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10-19-2012 07:44 AM
We would like to be able to VC via the iPad. I've downloaded the Polycom app and made a point to point call to colleague's CMA client but I'm unable to gain access to our central directory. Although I have the app signed in to our CMA5000, the controls don’t show the magnifying glass icon which the documentation says you should use to list the corporate directory:
On the CMA5000, we can see that the device is there and online but it shows with a warning triangle next to it:
Rolling the mouse over that says ‘device not responding’ and the device status looks like this:
If I click on the option to ‘Manage’ the device, I get a web page saying ‘connection reset’.
Re: Polycom CMA 5000 - iPad connectivi ty
[ Edited ]
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10-19-2012 08:03 AM - edited 10-19-2012 08:03 AM
Hello Ebby,
welcome to the Polycom Community.
The RealPresence Mobile application can register to the Polycom CMA server version 6.0.1 and Polycom RealPresence Resource Manager server version 7.0.
What Version is your CMA and is there a firewall between your WiFi Network and the CMA?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .
Above is necessary in order to track issue internally within Polycom.
Please ensure to always check the VoIP FAQ , PSTN FAQ or RPM FAQ
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.
