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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-26-2015 03:58 AM

HP Recommended

Hello,

In our company we try to use RPM, but we face the following issue:

On Samsung Note 3 with 4.4.2 we can use the RPM, very well, but, after using RPM if you try to have a normal conversation call with anybody, you can't be hearded by the others.The only solution is to force stop the application and reboot the phone.

As long as RPM is working in background we experience this issue.

The same on other Samsung S4, or S3 phones.

 

How we can solve that?

Thank you for your support.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-27-2015 01:06 AM

HP Recommended

Hello ibucur,

welcome to the Polycom Community.

I have heard or similar reports but we have so far been unable to replicate this.

 

Is this a call via WiFi of GSM ?

 

Could you kindly contact Polycom support and raise a new ticket and quote VIDESC-13983 ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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6 REPLIES 6

‎04-26-2015 09:24 PM

HP Recommended

This is a long standing problem with RPM.   Open a feature request/Call tech support and report it as a problem.

 

Good luck,

 

Gary M

Was this reply helpful? Yes No

‎04-27-2015 01:06 AM

HP Recommended

Hello ibucur,

welcome to the Polycom Community.

I have heard or similar reports but we have so far been unable to replicate this.

 

Is this a call via WiFi of GSM ?

 

Could you kindly contact Polycom support and raise a new ticket and quote VIDESC-13983 ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-27-2015 04:15 AM

HP Recommended

Thank you, I'll follow the instruction.

It was a GSM call.

Best regards

Was this reply helpful? Yes No

‎04-27-2015 10:45 AM

HP Recommended

Hi,

I have an account on Polycom support site, but it was asking me about the Product serial.I don't know what serial to put because we have RMX, Group, and virtual editions of Platform Director, Resource manager, Cloudaxis, DMA, Capture server, etc.

Thanks

Was this reply helpful? Yes No

‎04-27-2015 11:15 AM

HP Recommended

Hello ibucur,

Just put any serial number in of a product that currently has warranty or a active service contact and my colleagues can amend this later on.

 

Please post the ticket numer starting with 1- here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-06-2015 06:19 AM

HP Recommended

OK

Our Polycom integrator had raised the problem to Polycom and we expect the results.

Regards,

 

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