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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-28-2015 04:08 PM

HP Recommended

Hello Community,

 

I recently upgraded the RPM in my iPhone to v3.3. All was good on older version and after upgrade, i am not able to receive content in my mobile device. This issue is occurring when the RPM is not registered to any infra. If the RPM is registered then it works. I tested this in 3G Optus network.

 

I decided to downgrade and test it on the older RPM version and to my surprise it worked without any issues.

We did this testing on the Android device in a defferent service provider as well and found the same issue.

 

We have a complete real presence environment with DMA, RM and RPAd etc.

 

Restarted the phone and reinstalled the RPM client with no luck.

Have anyone faced similar issues? If so, can you please tell what you did to fix this issue.

2 REPLIES 2

‎01-28-2015 04:13 PM

HP Recommended

Hello rajan,

welcome to the Polycom Community.

As you have the infrastructure in place please raise a ticket via your Polycom reseller so we can verify this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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‎01-28-2015 05:53 PM

HP Recommended

Thanks !

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