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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-08-2014 05:57 PM

HP Recommended

I am trying to setup a a new instance of RPD on an Lenovo all in one.  I can make calls but not receive them from outside the organization. If the two machines are on the same segment, they can talk both directions.  If I try to call the machine from an outside line it does not connect. 

 

I have ports 3230-3250 open for both tcp and udp, as well as 1720/tcp and 5060udp to talk to our VSX.   I can call other RDP clients as well as the VSX but no one can call the All-in-One desktop client I'm setting this up on.  I'm open to suggestions as I'm sure I missed something obvious but I cannot figure out what it is.

2 REPLIES 2

‎07-09-2014 12:45 AM

HP Recommended

Hello pair_o_dimes,

welcome to the Polycom Community.

If the inbound call does not even alert on RPD then your Port 1720 is blocked on your PC or Network or a local / remote firewall blocks the call.

 

A wireshark trace should show you this if you simply filter for any traffic on this port.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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‎07-09-2014 10:10 AM

HP Recommended

Thanks for the reply, Steffen.


I do have 1720 open for both tcp and udp on the router, as well as in the windows firewall.  Initially I had not opened them on the Windows firewall but thought I'd try making some rules after I read your response.

 

Due to our security team, I cannot install and run wireshark in this environment.  Any other possibilities?  And thanks again, your help is greaetly appreciated!

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