RealPresence Mobile - iPhone connectivity issue

[Anonymous]

I am having trouble connecting to Resource Manager from the iOS app via wireless network. I can ping Resource Manager from my iPhone just fine. But when I try to sign in with right IP of Resource Manager and credentials, I get this error:

"Server did not respond. Please check your network or contact system administrator"

Do I have to enable anything on the app or iPhone to allow connections to Resource Manager from the app?

RealPresence Desktop for Windows works perfectly fine and is able to connect to Resource Manager. Any idea what is going on?

Thanks!

[Anonymous]

Hi Sheshan

Do you use the same wireless network for iOS app and RealPresence Desktop for Windows?

I guess it's some network issue.

Regards

[Anonymous]

and what software version do you use? Resource manager and RP Mobile

[Anonymous]

The wireless network is just an extension of our LAN. I'm using a wired LAN for RealPresence Desktop.

But like I mentioned, I can ping Resource Manager from the iOS app (from the the wireless network)

Thanks!

[Anonymous]

What Resource Manager software version do  you have?

check, that you don't use any VPN or HTTP(s) proxy on your iPhone.

Could you try connect RealPresence Desktop via wifi?

ping just means that you can transmit an ICMP request and recieve an ICMP response, but it doesn't say about opened\closed ports in your network.

Regards

[Anonymous]

Resource Manager SW Version: 8.2.0.0.

What ports should be open/allowed for Desktop / Mobile versions to connect to Resource Manager, do you know?

[Anonymous · Accepted solution]

there is a list of required ports for resource Manager

>> Resource Manager Operations Guide 8.2<<    p. 490 

Desktop\Mobile clients use following ports for connection to RM

TCP 443 - Provisioning

TCP 389 - LDAP

TCP 5222 - XMPP

regards

[Anonymous]

It turned out that some services were disabled in the wireless network. Issue resolved. Thanks Bazzuck.