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I have someone trying to connect to us with RealPresence desktop.  Call connects, but there is no video or audio in either direction.  She cannot see or hear me and I cannot see or hear her.  She reports that she only sees herself while in the call (near video).  She has tried from her network connection at work and from her home ISP with the same result.  She has also tried from two different Windows machines at home with the same result.  Is this a port issue at both locations or an issue with the two computers she has tried?  Ideas I can try with her next?

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This issue has been answered numerous times....It is a network issue, Check with your IT person on proper network configuration for your laptop.  If this is from a home office then it is a non-routable IP address issue.

 

Please see this link for similar posts.

 

http://community.polycom.com/t5/forums/searchpage/tab/message?filter=labels&location=forum-board%3AV...

 

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