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‎01-31-2014 12:38 PM

HP Recommended

It is not letting me run RealPresence as a trial. It is stating "License - you are not authorized to perform this action". Probably because at one point I had realpresence installed when I was helping Polycom fix a development bug a year or so ago in the M100 as they send me many test applications and realpresence was probably one of them. See attached screen copies and let me know how to resolve. 

1 REPLY 1

‎06-02-2014 09:29 AM

HP Recommended
I had a customer with this same problem. Have not found a solution either. This was the first time they downloaded the program and only had it for a few days. It worked the first time they opened it but a few days later they get the message that they are not authorized.
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