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‎05-27-2014 03:07 AM

HP Recommended

I have Polycom Desktop client and I am trying to register this with a VCS to enable me to dial in to a external service. I have run along the same lines of setting this up like a physical endpoint. The application status shows as being registered but it will not dial in to the service. Any ideas?

2 REPLIES 2

‎05-27-2014 08:42 AM

HP Recommended

Hello amccabe,

 

do you use Polycom Desktop in standalone mode?

What software versions RPD and VCS do you have?

Do you use SIP or H323?

 

I guess it is a network problem or VCS configuration issue. Have you tried put your PC with RPD in a network instead physical endpoint (use the same network port, IP) ?

 

try to check VCS logs: search details and events log.

 

Regards

 

 

 

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‎11-11-2014 02:56 AM

HP Recommended

Before to intergrate any of product wih third party hardware,cheak release note wheteher the things are compartibale or not to avoid later inconvienece 

 

BR

Yash Pal

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