01-27-2012 09:14 AM - edited 01-27-2012 09:16 AM
Hi, We're testing RealPresence Mobile Application on our Samsung Galaxy tab 10.1 using a 3G connection (sim Card), but when we establish a call, we cannot see/hear the audio/video coming from the other end. While the other end can see and hear us clearly.
My question is:
Is there any option/settings that we should change on our galaxy tab?
Or is there any settings or ports that should be change/opened on the Providers end, for us to establish a succesful video call.
01-27-2012 12:30 PM
Have you tried to disable the WiFi on the tablet to be sure the call is actually going 3G? What is the device you are connecting to?
Try a test call to one of our public sites 220.127.116.11 There is a video playing all the time here.
Sr. Product Support Technician
01-28-2012 10:06 PM
thanks for your Reply Ken,
Yup! i've already disabled the wifi of the tablet, and connect using 3G connection.. and We've tried connecting on an HDX 7000 codec. but as i have said,we can connect but no Audio and Video.
we'll try calling that IP address, for our next testing.
01-29-2012 02:35 AM
So its not possible for you to recive Audio and Video.
Until Polycom decides to add NAT traversal to the free version of the software
it would be usless for most people.
I have an RMX and a CMA Srever behind a Polycom VPB so I hope Im more secure than 5000 other Users
I can not register via the VBP on CMA Server which would enable NAT traversal to recive Video and Audio.
So I have Polycom equipment for several 10.000 Euros and Im
not able to use this littlt gadget by an obscure marketing policy...