02-28-2017 09:37 PM
We are unable to view far end video as well audio through real presnece mobile application installed on IOS.
If the same is getting connected through internal network it's working fine, when ever we are trying to connect throgh public IP teh above problem arises.
Kindly privide us teh solution at teh earleist.
PFA Logs for refernc and action
What protocol, H.323/SIP?
What network, local WIFI or 3G/4G?
Standalone or registered to a gatekeeper/server?
Have you tried some of the test #'s? (VTC-Test H.323 at 184.108.40.206, .158, Lifesize SIP at firstname.lastname@example.org or Polycom's found at http://support.polycom.com/PolycomService/support/us/support/documentation/video_test_numbers.html)
The far end may have logs of your calls if you have access to their technical support.
In RPM General Settings, you can 'Send the log report' to yourself to look for clues or post it here for other eye scrutiny.