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Occasional Visitor
Posts: 2
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Unable to view far end audio & Video through RPM application

We are unable to view far end video as well audio through real presnece mobile application installed on IOS.

 

If the same is getting connected through internal network it's working fine, when ever we are trying to connect throgh public IP teh above problem arises.

 

Kindly privide us teh solution at teh earleist.

 

PFA Logs for refernc and action

Regular Advisor
Posts: 79
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Re: Unable to view far end audio & Video through RPM application

What are you connecting to/thru (network infrastructure)?

 

Are you using WIFI or cellular data?

JoeV
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Occasional Visitor
Posts: 2
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Re: Unable to view far end audio & Video through RPM application

Using both WIFI and Cellular Data.
Occasional Visitor
Posts: 1
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Re: Unable to view far end audio & Video through RPM application

Same Problem Here


 

Regular Advisor
Posts: 79
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Re: Unable to view far end audio & Video through RPM application

What protocol, H.323/SIP?
What network, local WIFI or 3G/4G?
Standalone or registered to a gatekeeper/server?
Have you tried some of the test #'s? (VTC-Test H.323 at 71.14.2.157, .158, Lifesize SIP at 368004@lifesizecloud.com or Polycom's found at http://support.polycom.com/PolycomService/support/us/support/documentation/video_test_numbers.html)
The far end may have logs of your calls if you have access to their technical support.
In RPM General Settings, you can 'Send the log report' to yourself to look for clues or post it here for other eye scrutiny.

JoeV