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Polycom Employee & Community Manager
Posts: 13,562
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Unsupported Android Device overview

[ Edited ]

Hello all,

 

please post your Android Devices details and experiences for devices tested against the directly downloaded application POLYCOM® REALPRESENCE®Mobile for the Android™ tablet and the Android™ phone.

 

This post is only for officially unsupported devices, questions to officially supported devices should be posted => here <=

 

NOTE: Unrelated post's will be moved or deleted !!!

 

Example:

 

HTC Sensation 

T-Mobile UK

Android 4.0.3

 

2013-01-31 14.18.23.png

 

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Honored Contributor
Posts: 269

Re: Unsupported Android Device

[ Edited ]

Hi Steffen ...

just finished testing RPM with an Acer Iconia B1 tablet.

 

Tablet information:

  • Device Type: Acer Iconia B1
  • Processor: MTK8317T Dualcore (1,2 Ghz)
  • RAM: 512 MB
  • Operating system: Android 4.1.2 Jelly Bean
  • Full device specifications here
  • Connection: WiFi only (no 3G/4G supported(
  • Camera resolution: VGA, 640x480 pixels

Installation worked without any problems.

Client has been connected to a polycom CMA and was part of a mp conference on a polycom RMX 2000.

 

Notes:

  • picture quality - was good
  • sound quality - was ok (the mic is on the back and the speakers are not high quality)
  • Content sharing - worked
Kind regards,
Uwe
Polycom Employee & Moderator
Posts: 74
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Re: Unsupported Android Device

Thanks for the feedback Uwe! 

 

I will forward to the development team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Glenn Davis

Polycom Global Services

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.

Please also make sure to check the below link for more RPM information
http://support.polycom.com/PolycomService/support/us/support/video/realpresence_mobile/realpresence_mobile_overview.html
Occasional Visitor
Posts: 1
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Re: Unsupported Android Device overview

Hi I'm testing on a Mini Neo X5, Microphone still not working.  

 

I flashed versions 4.0, 4.1.0, android 4.1.2, but still no luck. I'm testing with the camera "Microsoft lifetime Studio" the camera works well, but not its integrated microphone.

 

I have  also tested with an external USB mic, but neither works.

The microphones work with android voice recorder, but not the actual polycom software mobile desktop.

 

 

Mini Neo X5 

 

• Processor:Rockchip RK3066 Dual core Cortex A9 
• OS:Android 4.1.1 Jelly Bean 
• Support external 3G Dongle, makes you have access to 3G networking 
• Support bluetooth function,makes you connect other bluetooth devices through this function. 
• Support XBMC Video play,runs steady. 
• With 3D Graphical processor, 3D movie file format supported 
• With WIFI 802.1b/g/n Wireless setting,makes you get rid of wired cable bondage. 
• Also support RJ-45 Ethernet wired networking ,makes you have another choice to get networking . 
• Support the latest HTML5,Flash11,etc.network standard.Does not include iPhone 
• Processor:Rockchip RK3066 Dual Core Cortex A9 1.4GHz (1.6GHz max.) 
• GPU:Quad Core Mali 400 (Open GL ES2.0/1.1, Open VG1.1, Flash 11.1) 
• Supports Flash hardware decoding by exclusive FTR technology 
• Memory:1GB DDR3 
• Internal Storage:16GB NAND Flash 
• Wireless Connectivity:802.11 b/g/n Wi-Fi, Bluetooth, USB 3G Dongle (not included) 
OS 
• Android™ ICS 4.0.4 (4.1.1 Jelly Bean upgradable) 
• Video Output:HDMI™ 1.4a, Full HD 1080p, 3D movie file format supported 
• Audio Output:HDMI™ 1.4a, Optical S/PDIF 
• Peripheral Interface:RJ-45 Ethernet jack (10/00Mbps) - Supports hotspot sharing via Wi-Fi 
SD/MMC card reader (SD 3.0, MMC V4.41) 
• Micro USB OTG port:USB 2.0 port x 3 
Headphone jack 
Microphone jack 
• IR receiver Kensignton lock security hole 
• Power:DC 5V, 3A adapter included (NEO X5 required less than 1A to operate) 
• Supported Video Format:AVI/RM/RMVB/MKV/WMV/MOV/MP4/WEBM/DAT(VCD format)/ 
VOB(DVD format)/MPEG/MPG/FLV/ASF/TS/TP/3GP…etc 
• Supported Audio Format:MP3/WMA/WMV/APE/OGG/FLAC/AAC…etc 
• Certifications:CE, FCC, CCC 

Polycom Employee
Posts: 26
0

Samsung Galaxy Tab 3 (using Atom processor) is incompatible with RPM

Samsung is using the Intel Atom processor in the Samsung Galaxy Tab 3 device. This processor has a different instruction set to the ARM devices that are used in most Android devices. It is not currently supported by RPM.

 

It has been disabled on the Google Playstore.

 

If you have a need to run RPM on this device please post a reply comment so we can get an indication of demand for the processor.

 

This issue is also posted as item 45021

 

 

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Occasional Visitor
Posts: 2
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Re: Samsung Galaxy Tab 3 (using Atom processor) is incompatible with RPM