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‎10-26-2011 12:46 PM

HP Recommended

I just downloaded the RP mobile app for my iPad 2. i tried connecting it to my Polycom video conference camera in one of our conference rooms. the video looks great, but the audio dosen't work. I get breaks up and static. The system works so I know it isn't that. I'm using our campus wireless to communicate from the iPad to the Polycom. are there any firewall restrictions I need to be aware of? I looked on the app and there isn't any settings to change. Am I missing something? Thanks.

1 REPLY 1

‎10-27-2011 10:45 AM

HP Recommended

At this point, Realpresnce Mobile does not have NATing capabilities when not connected to a gatekeeper/cma.

you will need to connect to the same lan segment or have the endpoint visable on the public internet.

the audio might be a result of this.

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