08-16-2012 02:26 PM
We loaded the application on an IPhone 4S and tried to call our Polycom video conferencing system. It connected for sure but there was no video or audio being transmitted. Called Avaya but they advised me to post here, in the hopes that someone knows the answer.
Here are settings within the App itself:
SIP Settings (disabled)
H.323 calls (enabled)
Provisioning Service (disabled)
1) We got the correct e.164 address for our PolyCom system.
2) We used the 4G network (so the local company WIFI was disabled). If you have any advise, please provide plain instructions. Thank you so much for your help.
08-16-2012 02:39 PM
welcome to the Polycom Community.
I suggest you check some of the 4G post's here in the community as this is most likely something with your network provider.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .
Above is necessary in order to track issue internally within Polycom.
Please ensure to always check the VoIP FAQ , PSTN FAQ or RPM FAQ
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08-16-2012 03:29 PM
Did you try to dial by IP address ? Also, you said that you used your Polycom E.164 address... that implies that you were connected to a gatekeeper... (is that correct) ??? If so, WHERE was that GK (since you are running on 4G network)..
You might try calling my test site at 220.127.116.11 or 18.104.22.168... You should be able to get thru and see video/hear audio... If you get black screen back, then you are likely being blocked by your Service Provider...
Make sure to try the calls both WITH and WITHOUT a gatekeeper specified.