iphone 4s and Polycom RealPresence Mobile App

[chandralodhia]

We loaded the application on an IPhone 4S and tried to call our Polycom video conferencing system.  It connected for sure but there was no video or audio being transmitted.  Called Avaya but they advised me to post here, in the hopes that someone knows the answer.

Here are settings within the App itself:

   SIP Settings (disabled)

   H.323 calls (enabled)

   Provisioning Service (disabled)

1) We got the correct e.164 address for our PolyCom system.

2) We used the 4G network (so the local company WIFI was disabled).   If you have any advise, please provide plain instructions.  Thank you so much for your help.

Chandra

[SteffenBaierUK]

Hello chandra,

welcome to the Polycom Community.

I suggest you check some of the 4G post's here in the community as this is most likely something with your network provider.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[GaryMiyakawa]

Did you try to dial by IP address ?   Also, you said that you used your Polycom E.164 address... that implies that you were connected to a gatekeeper... (is that correct) ???    If so, WHERE was that GK (since you are running on 4G network)..

You might try calling my test site at 71.14.2.157 or 71.14.2.158...  You should be able to get thru and see video/hear audio...  If you get black screen back, then you are likely being blocked by your Service Provider...

Make sure to try the calls both WITH and WITHOUT a gatekeeper specified.

Good Luck,

Gary M