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Visitor
Posts: 3
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Adress Book Sync on VVX 411 with S4B Online and Exchange Online

[ Edited ]

I am experiencing problems with VVX 411 phones syncing Exchange Online adress books, the favorites are appearing correctly. We are using

 

 

001059.769|so |*|00|Platform: Model=VVX 411, Assembly=3111-48450-001 Rev=A Region=0
001059.769|so |*|00|Platform: Interface eth0 MAC=XXX
001059.769|so |*|00|Platform: BootBlock=3.0.5.0036 (48450-001) 13-Oct-15 16:55
001059.770|so |*|00|Platform: BootL1=1.0.0.0013 (48450-001) 13-Oct-15 16:51
001059.772|so |*|00|Platform: Updater=5.6.1.23318 24-May-16 15:46
001059.772|so |*|00|Application, main: Label=SIP, Version=Danube1 5.4.1.17954 24-May-16 15:23

 

and getting the following log entries for syncing the contacts:

 

 

0223081957|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For=
0223081957|ec |4|00|Auto discovered EWS internal URL is 'https://outlook.office365.com/EWS/Exchange.asmx' and external URL is 'https://outlook.office365.com/EWS/Exchange.asmx'
0223081957|ec |4|00|[CEwsContactsService::fetch] Sending request to server for GetImItemList
0223081958|ec |4|00|Subscription
xxx
m_responseCode NoError
 
0223081958|ec |4|00|[CEwsContactsService::processItemsResponse] ResponseTypeGetImItemListResponse
0223082000|ec |4|00|Failed to create contacts table 'contacts'
0223082000|ec |4|00|Failed to create contacts table '{a9e2bc46-b3a0-4243-b315-60d991004455}'
0223082000|ec |4|00|Failed to create contacts table 'skypeforbusiness-kontakte'
0223082000|ec |4|00|Failed to create contacts table 'externalcontacts'
0223082000|ec |4|00|Failed to create contacts table 'personmetadata'
0223082000|ec |4|00|Failed to create contacts table 'sapbusinessbydesignaccounts'
0223082000|ec |4|00|Failed to create contacts table 'sapbusinessbydesigncontacts'
0223082001|ec |4|00|UM service is 1 and play on phone service is 1

 

Polycom Employee & Community Manager
Posts: 14,015
0

Re: Adress Book Sync on VVX 411 with S4B Online and Exchange Online

Hello Stephan,

welcome to the Polycom Community.

Do you get the same message as => here <= ?

 

I suggest you open this with our Partner Microsoft.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Visitor
Posts: 3
0

Re: Adress Book Sync on VVX 411 with S4B Online and Exchange Online

I opened a support case SRX617030694124302ID with Microsoft O365 Online Support. A technician checked configurations of the phone and S4B client of one affected user. He said, that he could not find any malfunction of the O365 Outlook/Exchange environment and that I should open a support ticket with Polycom to resolve the issue.

Polycom Employee & Community Manager
Posts: 14,015
0

Re: Adress Book Sync on VVX 411 with S4B Online and Exchange Online

Hello Stephan,

I am able to replicate this using the account provided by yourself and utilizing UC Software 5.4.1. I cannot replicate this using UC Software 5.5.1

 

I will continue to work with you outside the Polycom community.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Advisor
Posts: 9
0

Re: Adress Book Sync on VVX 411 with S4B Online and Exchange Online

[ Edited ]

Hi - is there a resolution to this? 

It appears the same as the other continual 'sync' issues that have been happening.

Also - our logs show similar results as to the OP's attachement. 

 

 

- edit- 

 

Question: 

 

Should this:

0223081957|ec |4|00|Auto discovered EWS internal URL is 'https://outlook.office365.com/EWS/Exchange.asmx' and external URL is 'https://ou
tlook.office365.com/EWS/Exchange.asmx'

 

Be this:

https://outlook.office365.com/EWS/Exchange.asmx/WSSecurity
Polycom Employee & Community Manager
Posts: 14,015
0

Re: Adress Book Sync on VVX 411 with S4B Online and Exchange Online

Hello all,

The "Contact Synchronizing" should be fixed via Polycom on the next UC software 5.5.2 Releas via:

 

  • VOIP-125154 Phone displays "Contact Synchronizing” continuously after registration with the microsoft.com tenant.

This release is due shortly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.