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Occasional Visitor
Posts: 1
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Automate CX Resets?

Hello all, 

 

I am looking to push out device resets (soft or hard resets) to groups of Polycom CX 600s. Is there a way to automate this process? We are looking at thousands of phones which need to be cutover to a new Lync environment. As far as I know, this requires a reset. So is it possible to reset phones remotely/automatically either by modifying something on a provisioning share, through the Lync Control Panel, or with DHCP? 

 

Thanks!

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Polycom Employee & Community Manager
Posts: 13,755

Re: Automate CX Resets?

Hello anonymoose,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

 

Apart from that I am only aware of the manual reset pressing # and * on booting up.


Best Regards

Steffen Baier

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