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Advisor
Posts: 39
0
Accepted Solution

Call direct to another users voicemail from VVX

In my SFB client I can right click a user on my contact list and select Call  >  Voice mail.  

 

Can this be done on the VVX phone?

 

I'm helping a client who can do something similar on their Cisco PBX.  Users can dial * and then 4 digits it calls the other user's voicemail box directly.  I'm trying to figure out if this is possible on the VVX phones.

 

Thanks

 

Polycom Employee & Community Manager
Posts: 13,096

Re: Call direct to another users voicemail from VVX

Hello medlhuber,

welcome back to the Polycom Community.

Please ensure you always post the currently used software version as requested in the Read First.

 

A couple of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution".

 

If they are in this state nobody finding them via a community search will know if an answer or advice was useful and has helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

RecentlyAnswered.PNG


For your new question pressing and holding a pinned contact will open the Contact Card with the details for the contact.

 

If this is a Skype for Business contact the Voicemail will be displayed:

 

DirectVoiceMailCall.png


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Advisor
Posts: 39
0

Re: Call direct to another users voicemail from VVX

This is helpful if the contact is a pinned favorite.  Is it possible to do it without having the contact as a pinned favorite?  For example you can't just dial * and then 4 digits or some quick dial method that would work for an entire organization as long as you knew their extension?

Polycom Employee & Community Manager
Posts: 13,096
0

Re: Call direct to another users voicemail from VVX

Hello medlhuber,

This is something you would need to ask Microsoft. The only way we can do it is to search for a contact and then display the details.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.