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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

Since migration from Exchange 2007 to Exchange 2013, the behavior of a call "Frequent Contacts" from a VVX300 Phone to a user Lync in RCC (Remote Call Control) mode has change.

It calls the Lync Client (sip uri) and not the Line URI (PBX Phone).

 

The firmware of the phones is 5.3.0 and it is the same behavior in 5.4.0 RevA.

 

Now if i press longer to the dynamic key of the frequent contact, i can choose the Line URI.

 

Is there a parameter for using directly the Line URI instead Sip URI when you press on your frequent contacts?

 

Regards,

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello sra,

welcome to the Polycom Community.

I am not really sure what the upgrade from exchange would have to do with the LYNC favorites but in order to troubleshoot this we would need you to raise a support ticket with our team via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello sra,

welcome to the Polycom Community.

I am not really sure what the upgrade from exchange would have to do with the LYNC favorites but in order to troubleshoot this we would need you to raise a support ticket with our team via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.