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Occasional Visitor
Posts: 3
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Cannot sign in to Skype for Business VVX 201

Hello,

 

I am trialling a VVX 201 with O365 Skype for Business. I have installed the BToE connector and select pair phone, which tells me to go to Settings > Features . BToE Pairing PC Pairing, however this option isn't displayed. Please can someone assist in advising where I can find the pairing code on the VVX 201.

Polycom Employee & Community Manager
Posts: 13,757
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Re: Cannot sign in to Skype for Business VVX 201

Hello Paul-Leonard,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition the Skype for Business FAQ:

 

Aug 01, 2017 Question:Why am I unable to activate BToE using a VVX phone and Skype for Business Online?

Resolution: Some parameters are provisioned via Skype for Business online as explained in this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 3
0

Re: Cannot sign in to Skype for Business VVX 201

Hi Steffen,

 

Phone Model VVX 201 Part Number 3111-40450-001 Rev:A IP Address 10.25.0.169 UC Software Version 5.4.0.5841 Updater Version 5.6.0.8213

 

Your second link isn't suitable here. I am simply looking for a missing menu option on the phone which will give me a pairing code to enter in the BToE Application.

 

Thanks,

Paul

Highlighted
Polycom Employee & Community Manager
Posts: 13,757
0

Re: Cannot sign in to Skype for Business VVX 201

Hello Paul,

Certain features require a minimum software to be installed on the Phone itself and your current software is no longer supported.

 

Supported versions at writing this post are UC Software 5.6.0 and UC Software 5.5.2

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 3
0

Re: Cannot sign in to Skype for Business VVX 201

Hi Steffen,

 

I have now upgraded the handset software as follows:

 

Phone Model VVX 201 Part Number 3111-40450-001 Rev:A IP Mode IPv4 UC Software Version 5.6.0.17325 Updater Version 5.8.0.19248

 

However I still do not get the option on the phone for the BToE pairing code. If I log into the web interface and go to the settings Dropdown there is now an option  for Skype for Business Signin but it is greyed out.

 

Thanks,

Paul

Polycom Employee & Community Manager
Posts: 13,757
0

Re: Cannot sign in to Skype for Business VVX 201

Hello Paul,

as explained in my original reply the Skype for Business server can push configuration to the VVX phone and as a default BToE is disabled.

 

In addition ensure you have the -019 Part Number of the VVX phone that is enable for using with Skype for Business as explained => here <=

 

The manual pairing must be enabled as explained => here <= and the relevant PC running the BToE Application must be connected via the Phones PC Port.

 

If all of the above was tested and verified please open a Support Ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.