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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Hi,

Origionally when VVX phones were deployed, a centralized provisioning server was installed in our centralized datacenter.  DHCP in each office pointed to that location, phones were configured sucessfully.  For new office migrations to Skype/Polycom VVX Phones, we have began deploying a local provisioning server in each office.  new phones out of box setup and provision much faster when it comes to pulling new firmware if the provisioning server is local.

 

We would like to update our initial site so it uses the new local provisioning server we have recently deployed instead of the old centralized server.  We updated DHCP on one of our subnets to reference the new provisioning server but the phones don't seem to be picking up the change.  

 

Does this type of change require a factory reset?

Thanks

-Matt

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
Hello Matt

I would assume after the lease time expires it would read the new DHCP option. Maybe it needs a reboot but not a factory reset.

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended
Hello Matt

I would assume after the lease time expires it would read the new DHCP option. Maybe it needs a reboot but not a factory reset.

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

DHCP lease time was 1 day.  We did see the phones pick up the new provisioning server, however they still weren't updating.  Turns out the windows firewall was enabled on the provisioning server.  Once that was disabled, we saw phones start writing logs to the log directory on the provisioning server.  We forced a reboot and boom it picked up the new firmware.   We are good to go.  Thank you for the reply.

 

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