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Occasional Visitor
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Delay in Transfer option appearing. VVX411 and SfB2015

We have an issue where the transfer button takes several seconds to appear after answering a call. The scenario only happens when the call is routed via the Access Edge Server where Peer to Peer calling between 2 clients is not available. This is a requirement due to a recording software and media is anchored off the edge to be captured.

Making an internal to external call shows the same behaviour (delay is present) so its not related to the recording product, just a bi-product of the way media is sent. I have found a simular article but that relates to Mediation. This happens with Skype-Skype calls in any scenario where edge is used for media relay. There is no delay in audio or any mis-configuration on the edge that I can find. The only delay is in the button appearing. Any help would be appeciated. Thanks Rob

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Polycom Employee & Community Manager
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Re: Delay in Transfer option appearing. VVX411 and SfB2015

[ Edited ]

Hello Rob,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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