07-31-2017 06:11 AM
We have an issue where the transfer button takes several seconds to appear after answering a call. The scenario only happens when the call is routed via the Access Edge Server where Peer to Peer calling between 2 clients is not available. This is a requirement due to a recording software and media is anchored off the edge to be captured.
Making an internal to external call shows the same behaviour (delay is present) so its not related to the recording product, just a bi-product of the way media is sent. I have found a simular article but that relates to Mediation. This happens with Skype-Skype calls in any scenario where edge is used for media relay. There is no delay in audio or any mis-configuration on the edge that I can find. The only delay is in the button appearing. Any help would be appeciated. Thanks Rob
07-31-2017 06:12 AM - edited 07-31-2017 11:48 PM
welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services