Expansion module not when tries manually allocate numbers

[Anonymous]

Hi

i am using Microsoft Lync and trying to get a Paper expansion module to work with a VVX 300. i tried the below mention link but the soft kesy work on the phone when you allocate a number to it. but not working on expansion module.

http://community.polycom.com/t5/Skype-for-Business/FAQ-Changing-re-assign-the-appearance-of-Line-and...

if i disable customize line key and add contacts to Lync and let them populate it works on both phone and expansion module.

[SteffenBaierUK]

Hello Rajitha,

welcome to the Polycom Community.

The VVX Paper Expansion Module is not officially supported when used with LYNC / Skype for Business as noted on the Data Sheet => here <=

I have added this information to the community's VoIP FAQ contains this post here:

Jan 22, 2014 Question: Which VVX Phones support the new Expansion Modules and what Software Version is required?

Resolution: Please check => here <=

and I created a new FAQ post:

Jan 08, 2016 Question:Can I use the Paper Expansion Module with LYNC / Skype for Business ?

Resolution: The VVX Paper Expansion Module does not support Microsoft® Lync® / Office365® / Skype® for Business

In addition I added this information to the FAQ post's discussing moving the Line Keys.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services