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Hello, Is it possible to call from Polycom RP Trio 8800 (registered in SfB online- office 365) to Sk

Hello, Is it possible to call from Polycom RP Trio 8800 (registered in SfB online- office 365) to Skype for consumer? If I tried to call from SfB client (registered on SfB online - office 365) to Skype for consumer - it is OK, audio call established. But if I call from Polycom Trio (with the same O365 account) - nothing happens. And I tried another test: I call to Trio from Skype for consumer - Trio is ringing but after touch answer a call/accept call button - the call disconnected. Call from Trio to another SfB online client is OK. We tried different Trio phones. What should we do to call to Skype for consumer? Did Microsoft test this scenario? Polycom support advices to contact with Microsoft support.

 

Thank you.

Polycom Employee & Community Manager
Posts: 13,735
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Re: Hello, Is it possible to call from Polycom RP Trio 8800 (registered in SfB online- office 365) t

Hello Radmila Dolgova,

welcome to the Polycom Community.

This feature will be added to a newer release.

 

I am unable to provide you with a time line so simply keep an eye on the release notes.

 

The internal Polycom reference is VOIP-126563

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
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Re: Hello, Is it possible to call from Polycom RP Trio 8800 (registered in SfB online- office 365) t

Steffen Baier! very sorry! What are the approximate terms?

Polycom Employee & Community Manager
Posts: 13,735
0

Re: Hello, Is it possible to call from Polycom RP Trio 8800 (registered in SfB online- office 365) t

Hello Radmila Dolgova,

 

I already explained we do not comment in public on this.

 

Please work with your Polycom reseller and/or Polycom Sales engineer on this.

 

Best Regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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Occasional Visitor
Posts: 3
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Re: Hello, Is it possible to call from Polycom RP Trio 8800 (registered in SfB online- office 365) t

Good day! that means VOIP 126563 how I ask the reseller. My reseller do not understand what VOIP 126563.

Thank you!