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Advisor
Posts: 15
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How to stop phones from downgrading?

[ Edited ]

Running Skype in a hosted 3rd party environment.  Have no control over the Skype server.

 

Run my own provisioning server.

 

Example, the latest 5.6.0 software.  I put the sip.ver and 3111-48600-001.sip.ld files in the root of the FTP server.

 

Use the basic default config files, I just add one config file for customizations, otherwise it is stock.

 

Phone takes the update upon reboot.  Great.

 

But then immediately it prompts that there is an update available.  And you select that, and it shows the past version.  Red ! mark.  You reboot the phone it keeps prompting, and it keeps downgrading.

 

Reboot the phone again, it upgrades.  After that, it wants to downgrade??  Around and around we go!!!  The old firmware isn't even on my server anymore.

 

How do you stop this madness???  Why does it do this?  How are you supposed to upgrade your phones to the latest version if it keeps wanting to prompt users to downgrade?  Maybe missing something?  I run all VVX 601 and a few VVX 501, so they use the same firmware, and both exhibit the same behavior.  They are about to kill me!!  And all are getting annoyed.

 

Thanks

Polycom Employee & Community Manager
Posts: 13,735
0

Re: How to stop phones from downgrading?

Hello techlogik,

welcome back to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

 

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:Download, unpack and import the attached lyncDeviceUpdateEnabledOFF.zip


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please check the FAQ above.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Advisor
Posts: 15
0

Re: How to stop phones from downgrading?

As the other thread has shown and another user stated, this doesn't work.

 

The only way I found last night to stop this was to create a new subfolder Firmware_5_6 for example under the FTP root.  Then, put the minimal firmware files and sip.ver under there.  Point the 000000000.cfg file for the App sip.ld location to that subfolder.

 

Only then did the phones upgrade to the newest version and stop asking.

 

Also removed all .ld files and .ver files from the root of the FTP.

 

 

Polycom Employee & Community Manager
Posts: 13,735
0

Re: How to stop phones from downgrading?

Hello techlogik,

If this does not work please escalate this into support.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.