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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

 

Hi

 

I have problems joining meetings from the calender on the Trio 8800.

I have a 365 demo tenant,

Created Room 1 and skype enabled the room.

Asigned a skype licens.

Configured the room to auto accept meetings from internal and external users,

 

The meetings show up in the calender of the Trio 8800 but there is no Join metting button showing on the phone

 

I can call the account on the phone and have a video meeting

 

Version of the software in the phone 5.4.4.7776

3 REPLIES 3
HP Recommended

Hello Chris,

welcome to the Polycom Community.

Could this be the same issue as => here <=

 

aka:

 

The issue is caused by our endpoints rely on metadata in the meeting invites that can be stripped when they are sent outside of the schedulers organization. See this article for more information:

 

https://technet.microsoft.com/en-us/library/mt691563.aspx

 

Microsoft has recently updated all of their clients to not require the TNEF data but our devices at present require this.

 

Can you check the logs if you get the relevant information:

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?

Resolution: Have a look => here <=



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I have tried invites from an on-preem skype and 365 with the same result

HP Recommended

Hello Chris,

Could you kindly follow up this:

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

We would need to see some logs and if that does not help open a ticket with support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.