Joining Skype for Business meetings via Trio 8800

Anonymous · ‎08-03-2016

Perhaps I'm doing something wrong, but here's the scenario:

Create SfB meeting using my account, invite Trio room account and set it as the location of the meeting. Calendar entry appears on the Trio, I click "Join". "Connecting to Conference" shows on the screen for about 60 seconds, then the error:

"Conference service did not respond, failed to add self to the conference"

Here is a dump of the logs that look like they're related to the error:

0803134807|app1 |5|00|[cccpScheduledMeetingJoin] Input Link(sip:email@removed.com;gruu;opaque=app:conf:focus:id:X572FUOD;subject=Test from Room Calendar) Output Url(sip:email@removed.com;gruu;opaque=app:conf:focus:id:X572FUOD;subject=Test from Room Calendar) isCallLogRejoin(0)
0803134808|sip  |4|00|[CCccpManager::getModelAndLock] Failed to get Model using 0x2fff178 medSess
0803134808|sip  |4|00|[CStkCccp::processCccpMsg] getModelAndLock failed
0803134808|sip  |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found
0803134808|sip  |4|00|[CStkCccp::getMedSessHdl] no MedSessHdl found
0803134808|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
0803134808|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
0803134808|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
0803134808|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
0803134809|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=32 PLen-4=227852 Pos=36 BLen=87
0803134909|pgui |4|00|UM service is 0 and play on phone service is 0
0803134909|pgui |4|00|'vvm' service is not available
0803134910|so   |5|00|SoMediaSessC::pps2MediaSessMapDiscReason ppsReason (25) mapped to disconnectRsn (3)
0803134923|clist|4|00|dbIO::processResult:no response
0803135008|pec  |4|00|utilPecServerSend: error 22 HTTP response code said error for message
0803135011|pgui |4|00|UM service is 0 and play on phone service is 0
0803135011|pgui |4|00|'vvm' service is not available

Help!

Anonymous · ‎08-03-2016

I should add that person to Trio (one to one) Skype calls between Skype clients and the Trio work perfectly (audio & video). We're using Skype for Business in Office365.

Anonymous · ‎08-03-2016

I'm on the latest version of the firmware (5.4.3.2007).

SteffenBaierUK · ‎08-03-2016

Hello lebshiff21,

welcome to the Polycom Community.

The next step is to open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎02-09-2017

Hi,

I have the exact same issue.

Trio 8800 can make/receive calls to Skype for Business users with no problem. However, when the user signed into the TRIO is invited to a Scheduled Meeting and you click Join on the phone, the user appears for a short time in the meeting as a participant, but continues attempting to connect until it times out.

Tracing on SfB didn't show any specific errors and the logs on my phone are identical to the 1st post for this error.

Jeff 🙂

Can you provide any suggestions please?

Regards,

Steve

SteffenBaierUK · ‎02-09-2017

Hello SteveW,

welcome to the Polycom Community. Please ensure to always post the currently used software version.

The community's Skype FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?

Resolution: Have a look => here <

If the above is not sufficient to help your issue you should open a ticket as I already asked the original poster.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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