04-06-2017 11:14 AM
We have been testing 5.4.5 AA firmware on a Trio 8800 (2201-65890-019) and have been getting more RTCP errors then normal.
The errors prior to the update were limited to a few we see rarely and the following repeated twice when connecting a call:
0406110900|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel
0406110900|so |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel
Those errors are now usually followed by 25 or so lines of:
0406110904|so |5|00|[SoStreamC]: soStreamSendRtcpReport with no active session
0406110904|so |5|00|[SoStreamC]: processReceivedRtcpPacket with no active session
Which module logging level parameter would I set to debug to see what is going on?
Solved! Go to Solution.
04-06-2017 11:54 AM
welcome back to the Polycom Community.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
04-06-2017 12:47 PM
Heads up to anyone else: The debug level for Support Object contains way too much action to be useful (to my untrained eyes at least). Hopefully event 1 or 2 will capture the issue.
Thanks for the quick reply Steffen!