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No PIN Auth - VVX 501s

Hi,

We are in the process of deploying some brand new Polycom VVX 501s.  A large lot of these phones were ordered and we deployed them at other sites without issues.  Engineer in the field reported that with this batch of phones he is unable to sign into the phones with an Extension and Pin?

 

MAC: 64:16:7F:02:CB:C0

UCS Firmware: 5.4.5.6770

 

I was able to sign into the device remotely via the webpage and it looks like the PIN Auth section is greyed out.  We are using the same phones and configuration at all of our locations.  

 

Any idea of why we are all of a sudden seeing this change in behavior?

Thanks

-Matt

Polycom Employee & Community Manager
Posts: 12,838
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Re: No PIN Auth - VVX 501s

Hello medlhuber,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?

Resolution: Have a look => here <=


Please check the above


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Advisor
Posts: 39
0

Re: No PIN Auth - VVX 501s

Maybe I am missing it, but I dont see anything on that page you reference related to the issue we are facing.

 

Why is Extension and PIN authenitication not available?

Polycom Employee & Community Manager
Posts: 12,838
0

Re: No PIN Auth - VVX 501s

Hello medlhuber,

I can only assume that you are aware that a working Option 43 is required for Pin & Extension so the above FAQ has a section for this.

 

I may edit the FAQ to make 100% sure that everybody gets this.

 

If this still fails open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Advisor
Posts: 39
0

Re: No PIN Auth - VVX 501s

I follow now.  Thank you for the clarification.