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Occasional Visitor
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Not able to Lync Sign in VVX400

[ Edited ]

Hi,

 

trying to sign in VVX400 but getting below error UC software Vesion is 5.4.0.10182

 

817121730|btoe |4|00|PC port status is Down. Can not start BToE manager
0817121806|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0817121809|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '' found no records
0817121809|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList '' found no records
0817121809|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '' found no records
0817121809|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.' found no records
0817121809|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.' found no records
0817121809|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.' found no records
0817121810|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121810|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121810|sip |4|00|MakeTlsConnection: connection failed error -1
0817121811|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121811|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121811|sip |4|00|MakeTlsConnection: connection failed error -1
0817121812|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121812|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121812|sip |4|00|MakeTlsConnection: connection failed error -1
0817121812|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121812|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121812|sip |4|00|MakeTlsConnection: connection failed error -1
0817121813|sip |4|00|SSL_get_error Error code=5,rc(0)
0817121813|sip |4|00|TLS Listen Thread Exit
0817121834|cfg |4|00|Web||ParamParser|Parameter identifier is out of range: "14791"(14791)
0817121834|cfg |4|00|Web||ParamParser|Parameter identifier is out of range: "14791"(14791)
0817121838|btoe |4|00|PC port status is Down. Can not start BToE manager
0817121923|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0817121926|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '' found no records
0817121926|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList '' found no records
0817121926|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '' found no records
0817121926|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.' found no records
0817121926|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.' found no records
0817121926|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.' found no records
0817121927|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121927|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121927|sip |4|00|MakeTlsConnection: connection failed error -1
0817121928|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121928|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121928|sip |4|00|MakeTlsConnection: connection failed error -1
0817121929|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121929|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121929|sip |4|00|MakeTlsConnection: connection failed error -1
0817121929|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121929|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121929|sip |4|00|MakeTlsConnection: connection failed error -1
0817121930|sip |4|00|SSL_get_error Error code=5,rc(0)
0817121930|sip |4|00|TLS Listen Thread Exit
0817121932|cfg |5|00|Prm|Parameter feature.broadsoftUcOne.enabled requested type 2 but is of type 7
0817121955|btoe |4|00|PC port status is Down. Can not start BToE manager

 

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Occasional Advisor
Posts: 10

Re: Not able to Lync Sign in VVX400

Hi Kumargs,

 

first of all update your phone to the newest firmware release.

It seems so, that you have a DNS problem, please check you settings. Also have a look here, a brilliant FAQ link, I think:

 

http://community.polycom.com/t5/Skype-for-Business/FAQ-Troubleshooting-sign-in-issues/td-p/87637