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Advisor
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Accepted Solution

Polycom CX5500 TouchScreen

I have a client with a Polycom CX5500 and it appears the touchscreen doesnt appear to be working.  We think the hardware may have failed but we are doing some intial troubleshooting.  We have tried a factory reset.  We tried updating the firmware.  The volume buttons work but nothing else on the device's touchscreen appears to be working.

 

The current firmware installed on our troubled CX5500 is: 1.2.3-70255

 

SN 426E22

 

I'm curious if anyone has ran into this issue before.  I believe the unit is out of warranty.  Any recommendations on how to proceed?

Thanks

-Matt

Polycom Employee & Community Manager
Posts: 14,036
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Re: Polycom CX5500 TouchScreen

Hello matt,

welcome back to the Polycom Community.

This is not the full serial of the device. It usually starts with a 82

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Highlighted
Advisor
Posts: 40
0

Re: Polycom CX5500 TouchScreen

How about this.

 

821450426E22DA

 

Polycom Employee & Community Manager
Posts: 14,036
0

Re: Polycom CX5500 TouchScreen

Hello Matt,

This unit was sold back in 12/2014 via SCANSOURCE COMMUNICATIONS

 

The only option that I am aware is an RMA


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.