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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello community,

our Polycom CX5500 won´t start the Lync enviroment. A already set the basic profile back to "generic" and then to "lync" again but the application is still not loading. Is there a way to load it manually?


UC-Version: 

5.4.0.14087

 

Software-Version:

1.2.3.70255

 

Model: CX5500

Best regards,
Calpas

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Calpas,

welcome to the Polycom Community.

Please provide more details what you mean by it is not loading?

 

In addition please upgrade to the latest currently supported version 1.3.0 and re-test this. The next step would be to open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello Calpas,

welcome to the Polycom Community.

Please provide more details what you mean by it is not loading?

 

In addition please upgrade to the latest currently supported version 1.3.0 and re-test this. The next step would be to open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

thank you for your answer. I have solved the problem ... just made a factory reset and now everything is working fine.

I was not able to view the Skype for Business enviroment. But for now it is working perfectly - thank you very much!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.